We contacted this contractor requesting information about repairing our concrete steps and possibly doing some tuckpointing and glass block work after the steps were fixed. Within five hours of sending our email, the contractor responded, saying they don’t do concrete work (steps) but offering to set up an appointment for an estimate on the other work. While the company can’t help me with my most important project, I appreciated the fast response so that I can focus on finding contractors who do, rather than waiting to hear back from them. We will get back in touch with this company when we’re ready to investigate the tuckpointing and glass block windows.