The job was quite small and I had difficulty even getting people out to look at it because it was such a small job. Romen came out in September 2011, even after I told him that the job was very small. He was on time for the day of our estimate and was very pleasant. I was eventually able to secure two other bids. Coast to Coast was in the middle in terms of cost, but given how Romen treated me as though I was doing a $10,000 job, I opted for Coast to Coast.
Because Coast to Coast Masonry was pretty busy, Romen couldn’t schedule me until a Wednesday in November. I was fine with that, because I just wanted to make sure it was patched in time for the winter. The Monday before my repair, Romen called me to reschedule for that Friday instead because a job they were working on was going to take longer than expected. Now how is that for customer service? Tell me how often a contractor is that proactive and I’ll tell you how many times I had seen a leprechaun in my lifetime until that day: zero. With that lead time, I had no problem rescheduling my work-from-home day.
The day of the fix the person (did not get the gentleman’s name) showed up on time. He was there for a few hours and did a beautiful job. He was able to match the mortar to my existing mortar. You can’t even tell that there was a repair in that area. I opted to wait through the winter before reporting, as I wanted to make sure that the mortar held up during winter’s vicious freeze/thaw cycles. The work is quality and the customer service is absolutely outstanding. These people know what customer service and quality service is all about.
