Romen came out promptly to survey the issues, and within 1 day I received a formal estimate by email. I called to schedule the work for a few weeks later. At the time work was supposed to take place, his crew came out to do the work as discussed. The were prompt and polite, and they cleaned up after themselves when they left. Two days later, his crew returned to remove the concrete forms of the chimney crown, clean the chimney stack, and install the flue caps. Again the were prompt and polite. After the work was completed, I received a final invoice via email, and Romen made sure I was happy with the work. Everything was great, and our chimney went from a D- to an A+!